Privacy Policy

Privacy Policy

Last Updated: November 5, 2026

This Privacy Policy describes how ExoTuning, operated by Mercury Ecom LLC ("ExoTuning," "we," "our," or "us"), collects, uses, stores, and shares your personal information when you visit or make a purchase from https://www.exotuning.com/.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following categories of information:

Personal Information

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

• Order details and purchase history

Payment Information

Payments are processed through third-party payment providers.

We do not intend to store complete payment card numbers or security codes on our own website servers. Payment information is handled by the applicable payment processor according to its privacy and security practices.

Technical Information

We may automatically collect certain information when you browse our website, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages viewed

• Referral sources

• Website interaction and usage information

Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to improve website functionality, analyze traffic, remember preferences, and support advertising activities.

You can learn more in our Cookie Policy.

2. How We Use Your Information

We may use collected information to:

• Process and fulfill orders.

• Arrange shipping and delivery.

• Send order confirmations and shipping notifications.

• Respond to customer inquiries.

• Provide product support and after-sales service.

• Process refunds and exchanges.

• Prevent fraud and unauthorized transactions.

• Improve our products, services, and website.

• Analyze website performance.

• Send marketing communications where permitted by law.

• Comply with legal obligations.

3. How We Share Your Information

We may share personal information with third parties when necessary to operate our business.

These parties may include:

• Shopify, our e-commerce platform.

• Payment processors and financial service providers.

• Shipping carriers and fulfillment providers.

• Website analytics providers.

• Advertising and marketing service providers.

• Customer support and communication platforms.

• Professional advisors and legal authorities when required.

We do not sell personal information in exchange for monetary payment as a standard business practice.

Where applicable law defines certain advertising or data-sharing activities as a sale or sharing of personal information, you may exercise the rights available under that law.

4. Shopify and Third-Party Services

Our online store is hosted on Shopify.

Shopify provides the e-commerce infrastructure that allows us to offer products and process orders.

Your information may be processed by Shopify and other service providers to support transactions, security, analytics, and customer service.

Third-party services operate under their own privacy policies.

5. Marketing Communications

If you subscribe to our marketing communications, we may send you promotional emails, product updates, and special offers.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us.

Transactional messages relating to purchases, payments, and shipping may still be sent when necessary.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders and provide customer service.

• Maintain business and accounting records.

• Resolve disputes.

• Prevent fraud.

• Meet legal and regulatory requirements.

When information is no longer needed, we will take reasonable steps to delete or de-identify it, subject to applicable legal obligations.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights to:

• Request access to personal information.

• Request correction of inaccurate information.

• Request deletion of personal information.

• Obtain a copy of certain personal information.

• Opt out of certain targeted advertising or data-sharing activities.

• Withdraw consent where processing is based on consent.

To submit a privacy request, contact:

hajolwhite0@gmail.com

We may need to verify your identity before processing certain requests.

8. Colorado Privacy Rights

Where applicable, Colorado residents may have additional rights under the Colorado Privacy Act, including rights to access, correct, delete, and obtain personal data, and to opt out of certain processing activities.

These rights apply where the relevant legal requirements are met.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Children's Privacy

Our website and products are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. International Visitors

Our website is operated from the United States.

If you access our website from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, or applicable laws.

Any changes will be posted on this page with an updated revision date.

13. Contact Us

For privacy-related questions or requests:

ExoTuning
Mercury Ecom LLC
1942 Broadway Ste 314C
Boulder, CO 80302
United States

Phone: +1 (323) 538-3730
Email: hajolwhite0@gmail.com
Website: https://www.exotuning.com/