Shipping Policy

Shipping Policy

Last Updated: November 5, 2026

Thank you for shopping with ExoTuning.

ExoTuning is operated by Mercury Ecom LLC. We aim to provide reliable shipping and delivery services for automotive performance parts, exhaust systems, ECU tuners, and accessories.

Please review our Shipping Policy before placing an order.

1. Shipping Locations

We currently ship orders within the United States.

All orders are shipped from warehouses located within the United States.

We do not currently offer international shipping.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may vary depending on product availability, order verification, warehouse operations, and holidays.

Orders placed on weekends or public holidays will generally be processed on the next business day.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times will be displayed during checkout when available.

Delivery estimates depend on:

• Shipping destination.

• Carrier service.

• Warehouse processing.

• Weather conditions.

• Carrier operational delays.

• Other circumstances beyond our reasonable control.

Unless expressly guaranteed, delivery dates are estimates and are not guaranteed.

4. Shipping Costs

Shipping costs, if applicable, are calculated and displayed during checkout before payment.

Any free-shipping promotions will be subject to the conditions displayed at the time of purchase.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing tracking information when available.

Tracking information may take some time to become active after the carrier receives the package.

Customers can use the tracking number provided to monitor delivery progress.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, contact us immediately at:

hajolwhite0@gmail.com

We will attempt to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

7. Delayed Shipments

Although we make reasonable efforts to fulfill orders within the stated processing and shipping periods, unexpected delays may occur.

If we cannot ship an order within the promised period, or within the legally applicable default period where no shipment time was stated, we will notify you and provide the appropriate options, including cancellation and a refund where required by law.

8. Lost or Missing Packages

If your tracking information indicates that your package has not been delivered or appears to be lost, please contact us.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

If your package is marked as delivered but cannot be located, we may ask you to:

• Verify the shipping address.

• Check around your delivery location.

• Contact household members or building management.

• Check with the shipping carrier.

Each case will be reviewed individually.

9. Damaged Packages

If your order arrives visibly damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number.

• Photos of the shipping box.

• Photos of the damaged product.

• A description of the damage.

We will review the information and help arrange an appropriate resolution.

10. Incorrect or Missing Items

If your order contains incorrect or missing items, please contact us within 7 days of delivery.

Our support team will review your order and assist with a replacement or other appropriate resolution.

11. Contact Information

For shipping-related questions, please contact:

ExoTuning
Mercury Ecom LLC
1942 Broadway Ste 314C
Boulder, CO 80302
United States

Phone: +1 (323) 538-3730
Email: hajolwhite0@gmail.com
Website: https://www.exotuning.com/