Refund & Return Policy

Refund & Return Policy

Last Updated: November 5, 2026

At ExoTuning, operated by Mercury Ecom LLC, customer satisfaction is important to us. We strive to provide high-quality automotive performance parts, exhaust systems, ECU tuners, and accessories.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return, the following conditions must be met:

• The item must be unused and uninstalled.

• The item must be in its original condition.

• All original packaging, accessories, hardware, and documentation must be included.

• The product must not show signs of installation, modification, damage, or misuse.

• Proof of purchase or an order number must be provided.

Products that do not meet these conditions may be refused for return.

2. Non-Returnable Items

For safety, quality control, and product integrity reasons, the following items may not be eligible for return:

• Products that have been installed, used, modified, or altered.

• ECU tuners or tuning devices that have been activated, programmed, or used, except where required by applicable law or where the product is defective.

• Custom-made or specially configured products.

• Products damaged due to improper installation, misuse, or unauthorized modification.

• Items specifically identified as final sale or non-returnable on their product pages.

This section does not limit any rights you may have under applicable consumer protection laws.

3. How to Request a Return

To request a return, please contact our customer support team:

Email: hajolwhite0@gmail.com

Please include:

• Your order number.

• The product name.

• The reason for your return.

• Photos or videos, if the product is damaged or defective.

Our team will review your request and provide return instructions if your return is approved.

Please do not send products back without receiving return authorization and the appropriate return address.

4. Return Shipping Costs

For returns due to a change of mind or incorrect ordering by the customer, the customer is responsible for return shipping costs.

If the product arrives defective, damaged during delivery, or different from what was ordered, please contact us. We will review the issue and arrange an appropriate resolution in accordance with applicable law.

5. Refund Processing

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after refund approval for processing by our payment provider or financial institution. Actual posting times may vary.

Original shipping charges, if any, may not be refundable for customer-requested returns, except where required by law or where the return results from our error.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

• Your order number.

• Clear photos or videos showing the issue.

• A description of the problem.

We will investigate and determine an appropriate solution, which may include a replacement, repair, or refund.

Nothing in this policy limits your rights regarding defective or nonconforming products under applicable law.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at hajolwhite0@gmail.com.

Orders that have not yet been processed or shipped may be eligible for cancellation.

Once an order has been shipped, it cannot normally be canceled. Eligible returns may be requested after delivery under this policy.

8. Exchanges

We accept exchange requests for eligible unused and uninstalled products, subject to product availability.

Please contact our support team before returning an item.

9. Contact Information

For all return, refund, and exchange inquiries:

ExoTuning
Operated by Mercury Ecom LLC
1942 Broadway Ste 314C
Boulder, CO 80302
United States

Phone: +1 (323) 538-3730
Email: hajolwhite0@gmail.com
Website: https://www.exotuning.com/